Refund policy

Last updated 10 October 2026

Memberships

• You can cancel at any time. You keep your plan until the end of the period you paid for, and nothing more is charged.
• We do not refund the unused part of a month, a year or an Elite Lifetime membership.
• Store Coins that came with a plan stay yours and are not refunded as money.

Store Coin packs

Store Coins are added to your balance as soon as the payment clears, so a pack is not refundable once it has been delivered.

When we always refund

• You were charged twice for the same thing.
• You were charged but the plan or the coins never arrived.
• You were charged after turning automatic renewal off.

Money goes back to the card or PayPal account you paid with. It usually shows within a few working days, depending on your bank and the payment provider. Any coins or plan time that came with the payment are taken back, and you receive a credit note.

Coins spent in the store

• An order that cannot be sent is cancelled and the coins go back to the balance they came from.
• A listing turned down because it needs fixing gets its credit back, so you can correct it and post it again.
• A listing turned down for breaking the rules (gambling, adult, illegal and the like) is not refunded.

How to ask

Use the contact form with the invoice number from Billing & Order History and what went wrong. Our admin team checks each request.

Questions

Write to info@helpbarter.com or use the contact form.